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Welcome to Solutions Pro Contact

Specialized call center consulting services for small and medium-sized businesses

Our services

Free information session

Schedule a free information session with Solutions Pro Contact and take the first step towards achieving your business goals. Our professional consultants will take the time to understand your needs, evaluate what we have to offer, and determine what you want to achieve. Let us help you find the right solutions for your business.

Consulting and performance analysis

Gain insight into your call center's performance with in-depth analyses. Identify key data, trends and areas for improvement to increase efficiency and customer satisfaction.

Customer service consultation, on-site and/or virtual

Get expert advice on optimizing your customer service strategies. Identify areas for improvement, implement best practices and improve customer satisfaction.

Training for call centers

Improve your call center skills with customized training sessions. Learn how to effectively manage customer interactions, improve call center efficiency and deliver exceptional customer service.

ABOUT US

professional photographer of a high end business computer presented on a tech desk, in a cal

At Solutions Pro Contact, we specialize in consulting services for small and medium-sized businesses, with a focus on call center skills development, reporting, and customer service training. With over twenty years of experience in call center management, our founder offers expert advice to businesses looking to improve their call center operations.

INFO

Alain Frechette

Call center expert for small and medium-sized businesses

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SERVICES

What we offer

Call Center Skills

Improve your call center operations with our tailored solutions to improve efficiency, productivity, and customer satisfaction. Our strategies are designed to optimize performance and simplify processes.

Reports

We provide advanced reporting and analytics tools to help you gain valuable insights into your call center performance. Track key metrics, identify trends, and make data-driven decisions for continuous improvement.

Customer Service Training

Empower your team with our comprehensive customer service training programs. Improve your communication skills, problem-solving abilities, and customer interaction techniques to deliver exceptional service.

Quality assurance

Ensure high service delivery through our quality assurance solutions. Implement best practices, monitor performance and drive continuous improvement to maintain service standards and customer satisfaction.

Performance evaluation

Evaluate and optimize your call center performance with our performance assessment services. Identify strengths, correct gaps, and implement strategies for sustainable growth and operational excellence.

Customized solutions

Tailored to the unique needs of your business, our customized solutions provide strategies and recommendations to address the specific challenges and opportunities of your call center operations.